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About Us The Kent Tea and Trading Company - SUSSEX TEA COMPANY and TEA AND COFFEE DOT COM LTD's Online Shopping Website. We offer an extensive range of Finest Quality Teas, Coffees and Ancillary products. We are completely dedicated to supplying our customers with first class service and products. At all times we welcome feed back from our customers enabling us to improve wherever necessary.
Our Contact details:
The Kent Tea and Trading Company
Pivington Mill Egerton Road, Pluckley Ashford Kent TN27 0PG United Kingdom
Phone: 0800 0351199
Fax: 01233 840786
Email: sales [at] tea-and-coffee [dot] com
My VAT Registration Number
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, American Express and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Both Tea and Coffee are crops and availablity through the year can vary. |
Shipping And Handling <All orders are hand packed to order so you have the freshest product possible. For our private customers postage is charged at the prevailing Royal Mail postage rate and UK customers have the option to have the goods sent by 1st Class mail or 2nd Class Mail ( up to 1.25kg ).
For our Wholesale customers buying from our Retailers Wholesale Range or our Catering Wholesale range the goods are normally sent by our courier service for most UK addresses ( exceptions apply ). Our standard 2 -3 day courier charge is £ 9.00 inc vat, we will notify you if an exception applies ( e.g Highlands and Islands and N.Ireland ).
International orders ( max 2kg ) will be sent by the Royal Mails Airmail service or the slower Surface Mail service. Certain destinations may will show a default charge of £ 10.00 , in which case we will only charge the actual amount be it less or more.
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Delivery Schedule All our teas and coffees are packed to order and we aim to dispatch within 2 business days. Occasionally
we may be awaiting a new roast of coffee or shipment of tea in which case we would notify you if we excpected a slight delay.
International orders will take slightly longer depending on your world location. |
| Back Orders In the rare event your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges Tea and Coffee is exempt from VAT. Certain sundries or equipment attract the standard rate of 17.5% VAT
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| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Credit Card details may be sent seperately by email, fax or phone. Customers wishing to pay by cheque can submit orders by post with cheques made payable to THE KENT TEA AND TRADING COMPANY. Goods dispatched on cheque clearance. |
| Guarantee We guarantee your satisfaction. <All our teas and coffees should be of the highest quality. At all times we welcome suggestions about our service, the website, new ideas or products you would like to see available.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0800 0351199 (International +44 0800 0351199) or fax us on 01233 840786 or write to us at Pivington Mill Egerton Road, Pluckley Ashford Kent TN27 0PG United Kingdom |
Privacy Policy The Kent Tea and Trading Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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