Delivery to Europe Update: 26/01/2021

The UK transition period with the European Union (EU) ended in 2020, and new rules took effect on January 1, 2021. The complexities surrounding these changes, brought about by BREXIT, have already impacted our delivery services to Europe.

We have found it increasingly difficult to ship our products to countries inside the EU, which we attribute to logistic issues on both sides of the channel.

What’s Happened with EU Deliveries

Challenges faced so far have included parcels getting caught up in customs checks for days and weeks at a time. Slow postal services, too, have played a role in delays due to Coronavirus.

The result is that, with deep regret, we have had to suspend deliveries to EU member states including Jersey Guernsey until further notice.

Our European customers are incredibly important to us, which is why we’ve concluded that the current system isn’t working.

Measures We’re Taking for the Foreseeable Future

Rest assured that anyone who has already ordered will receive their items as promised. However, those who have yet to place an order will, unfortunately, have to wait while we address the problems at hand.

Author: Richard Smith

Partner at The Kent and Sussex Tea and Coffee Company

Richard Smith is a Tea expert, entrepreneur, and owner of The Kent and Sussex Tea and Coffee Company. Part of a family of renowned Tea planters dating back four generations, he was born in Calcutta (Kolkata), India, where he spent his childhood between Tea Estates in Assam and Darjeeling.

In the late 1970s, having accumulated years of knowledge in the industry, Mr Smith and his mother, Janet Smith, moved to Kent, South East England, to establish a Tea business in the village of Pluckley. Their early days of packing Tea Bags by hand from chests of 10,000 prompted the creation of the company’s flagship infusion known as Pluckley Tea. It remains our most popular product today.

Mr Smith, who studied economics at London Polytechnic, has since specialised in over 1,000 types of Loose Leaf Tea - in addition to around 70 varieties of Roast Coffee - from around the world. These are now available at The Kent and Sussex Tea and Coffee Company, where everything is still packed by hand and fresh to order, not only to honour tradition but to ensure the utmost quality and consistency.