Brexit Update - Delivery to Europe

Delivery to Europe Update

Delivery to Europe Update: 26/01/2021

The UK transition period with the European Union (EU) ended in 2020, and new rules took effect on January 1, 2021. The complexities surrounding these changes, brought about by BREXIT, have already impacted our delivery services to Europe.

We have found it increasingly difficult to ship our products to countries inside the EU, which we attribute to logistic issues on both sides of the channel.

What’s Happened with EU Deliveries

Challenges faced so far have included parcels getting caught up in customs checks for days and weeks at a time. Slow postal services, too, have played a role in delays due to Coronavirus.

The result is that, with deep regret, we have had to suspend deliveries to EU member states until further notice.

Our European customers are incredibly important to us, which is why we’ve concluded that the current system isn’t working.

Measures We’re Taking for the Foreseeable Future

Rest assured that anyone who has already ordered will receive their items as promised. However, those who have yet to place an order will, unfortunately, have to wait while we address the problems at hand.

We’re deeply sorry for any inconvenience this might cause, and we’re working tirelessly to fix it. When and how, exactly, is what we’re looking into currently.

Continue to Visit The Kent and Sussex Tea and Coffee Company Online

Our company takes pride in supplying the finest quality products to not only those in Kent, or Sussex, or indeed anywhere in the UK - but worldwide.

We will continue to do so as soon as we can. Any updates will be posted on our website. Until then, you’re welcome to browse our pages, including our Tea and Coffee Blog to find out the latest information on Loose Leaf Tea and Coffee.

Thank you for your understanding.

Richard Smith

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