Delivery & Returns

All orders are packed fresh at our Pivington Mill Factory in the village of Pluckley. Quality and freshness of product is very important to us, no products are pre packed off the shelf.

Orders usually take 2 to 3 days to process and then post to you. Orders can also be collected in store from our factory shop. Postal options are listed below along with our Returns Policy.


UNITED KINGDOM

                    
PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 20kg in Weight £3.29p Royal Mail Tracked Service

EU ZONES

EU ZONE ONEGuernsey, Ireland, Jersey

PARCEL WEIGHTSHIPPING COSTCARRIER
UP to 20kg in Weight £12.00p Yodel Tracked Services

EU ZONE TWO: France, Germany, Monoco

PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 20kg in Weight £12.38p DHL Tracked Services

EU ZONE THREE: Andorra, Austria, Belgium, Denmark, Gibraltar, Italy, Liechtenstein, Netherlands, Norway, Sweden, Switzerland

PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 20kg in Weight £15.80p DHL Tracked Services

EU ZONE FOUR: Bulgaria, Croatia, Cyprus, Czech Republic, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 20kg in Weight £25.96p DHL Tracked Services


EU ZONE FIVE: Estonia, Malta

PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 2kg in Weight £13.79p Royal Mail Tracked
Up to 4kg in Weight £27.58p Royal Mail Tracked
Up to 6kg in Weight £41.37p Royal Mail Tracked
Up to 8kg in Weight £55.61p Royal Mail Tracked
Up to 10kg in Weight £68.95p Royal Mail Tracked

RUSSIAN FEDERATION

RUSSIA: Russia

PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 2kg in Weight £13.95p Royal Mail Tracked
Up to 4kg in Weight £27.90p Royal Mail Tracked
Up to 6kg in Weight £41.85p Royal Mail Tracked
Up to 8kg in Weight £55.61p Royal Mail Tracked

INTERNATIONAL ZONES

INTERNATIONAL ZONE ONEAlbania, Cape Verde, China, South Africa, Taiwan, Ukraine

PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 2kg in Weight £17.95p Royal Mail Tracked
Up to 4kg in Weight £35.90p Royal Mail Tracked
Up to 6kg in Weight £71.80p Royal Mail Tracked
Up to 8kg in Weight £89.75p Royal Mail Tracked

INTERNATIONAL ZONE TWO: Andorra, Australia, Canada, Hong Kong, Iceland, Israel, South Korea, New Zealand, Singapore, Turkey, USA

PARCEL WEIGHTSHIPPING COSTCARRIER
Up to 1kg in Weight £12.21p Royal Mail Tracked
Up to 2kg in Weight £18.13p Royal Mail Tracked
Up to 4kg in Weight £36.26p Royal Mail Tracked
Up to 6kg in Weight £52.39p Royal Mail Tracked

RETURNS & CANCELLATIONS

Your right to return does not apply to products of the category below unless faulty: 

(1) Goods made to your specification 

(2) Perishable goods 

Return address: The Kent & Sussex Tea & Coffee Company Pivington Mill, Egerton Road Pluckley Ashford Kent TN27 0PG UK

Return of Unwanted/Unrequired Goods:

You have the right to cancel or return you order within a 14 (working day) cancellation period, which begins from the point that either:

  • (1) You or a 3rd party which you specify to us receives your order.
  • (2) The last part of your order arrives (if an order is shipped as multiple packages, e.g. when airmailed).

To exercise your right to cancel, you must inform us of your decision to cancel our distance contract by a clear statement, we recommend the form supplied on our contact page. You can also electronically fill in and submit our model cancellation form on our website; If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by Email) without delay. The Kent Tea & Trading Company will not bear the costs of returns postage, unless the order is faulty, incorrect or damaged.

If you cancel an order, The Kent Tea & Trading Company will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). The Kent Tea & Trading Company reserves the right to withhold reimbursement until receiving the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest. The Kent Tea & Trading Company reserves the right to make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. The Kent Tea & Trading Company will endeavour to make the reimbursement within 3 working days, and no later than—

  • (1) 14 days from the day you return any goods supplied, or provide evidence that you have returned them, (2) If there were no goods supplied, 14 days from the day on which we are informed about your decision to cancel this contract.
  • You are responsible for any returned goods, therefore we recommend you obtain a proof of postage certificate/receipt when returning goods.
  • Should your returned parcel be lost, it is your responsibility to claim compensation from the carrier. The Kent Tea & Trading Company will not be held liable for unforeseen delays such as acts of God, strikes, riots or war.

Damaged or lost goods:

  • We reserve the right after the 14 day cancellation period to offer a replacement item of similar or equivalent value on damaged goods. Your rights to return goods are covered under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013.
  • If you receive the parcel damaged please note this fact when signing for it, and if unable to open the damaged package in the presence of the carrier please sign for the item as ‘damaged package; goods not yet inspected’, retaining all paperwork.
  • Please contact our customer services team via our contact page, in the unfortunate situation that goods do not arrive within 45 days of notification you of order acceptance, or if goods arrive damaged; so we can arrange a replacement product for you.

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